FAQs

WHAT ARE YUMIYU'S BUSINESS HOURS?

YUMIYU is available to shop online 24/7! Our regular business hours for shipping and customer service are: Monday - Friday 10am-3am EST. 

HOW CAN I CONTACT YOU?

Any inquiries about returns + exchanges email us at

support@yumiyujewelry.com

Text number +1 786 405 6803

Please do not send multiple emails on the same inquiry. We answer all our emails in the order received. Please expect a longer response time if emailing over the weekend or holiday(s).

SALE

Sale items are final sale. They cannot be cancelled, returned or exchanged.

WHAT IF I RECEIVED THE WRONG ITEM?

If you received the wrong item, email us at yumiyuservice@gmail.com

WHAT IF I FORGOT TO PUT IN MY DISCOUNT CODE?

Unfortunately, we are unable to apply discount codes to past orders and orders that have already been placed.

CAN I USE MORE THAN 1 DISCOUNT CODE AT CHECKOUT?

No, you may only use 1 code at a time. If we are running a sale with a code that automatically applies at checkout, that is the best discount we're currently offering.

I placed an order before a sale, can I apply that discount to a previous order?

No. Unfortunately, we are unable to make price adjustments once orders have already been placed.

WHAT IF I CHOSE THE WRONG SIZE OR METAL COLOR AT CHECKOUT?

If you realize these types of errors on your final orders, please email support@yumiyujewelry.com ASAP. If the order hasn't been shipped, our fulfillment team will do their best to make the switch. We cannot guarantee that your order will be corrected in time.

WHAT IF I PUT IN THE WRONG ADDRESS?

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed to the correct address in time. Please email us at yumiyuservice@gmail.com

WHAT IF MY PACKAGE WAS RETURNED TO SENDER?

If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.

DO YOU SHIP INTERNATIONALLY? 

Yes! We ship internationally. You'll also get free standard international shipping on orders $100 USD and over!