SHIPPING & RETURN
ORDER DELIVERY NOTICE
- Due to new procedures and safety policies as a result of Covid 19, shipping delays are expected. We appreciate your patience and understanding.
- We are working extra hard to have your order delivered in a timely manner.
We appreciate your business and apologize for any inconvenience this may cause you.
Do you offer free shipping?
- We offer U.S. free shipping over $50.
- Domestic U.S. Shipping does not include Alaska, Hawaii, or any other territories under the control of the United States. The Contiguous United States.
Free Standard International Shipping for orders $150+
We ship with DHL express, USPS, and UPS.
All orders are shipped directly from the United States, you may be subject to customs, duties and taxes fees based on your country.
International shipping takes 7–21 days to arrive, although USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.
You are completely responsible for your all import duties, customs and local taxes designated by your country and region.
The grand total of your order as displayed at checkout does not include any additional duties required. The carrier will inform you of any additional duties if required.
UK - You may have to pay VAT, Customs Duty or Excise Duty on goods sent from outside the European Union (EU) before you can collect them. On average, UK will charge 12% of the value of your order.
Learn more: https://www.gov.uk/goods-sent-from-abroad
Canada - The threshold for bringing goods into Canada from the UK is $20
CAD - Any orders with a value above this amount will be charged import fees of approximately 5%-13%.
Learn more: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
How soon will I get my order (domestic)?
- Your order will be handled and shipped within 3-5 days of your purchase, except weekends and US holidays. A tracking number will be provided when your order has been shipped. Please allow up to 48 hours for the tracking number to be updated.
- Domestic orders will be delivered in 3-7 business days after order dispatch.
- Please email us firstname.lastname@example.org for FAST shipping.
Refusing to Pay Customs
If you choose to refuse the customs fee and the parcel is returned back to the U.S., a shipping & handling fee may be deducted from your refund.
If you're still unsure of whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
What should I do if I gave the incorrect shipping address?
- Please make sure you enter the correct shipping address as we are not responsible for the lost package due to the wrong shipping address. Please email us at email@example.com immediately if you enter information incorrectly, we will update your order if it has not been shipped yet.
What items are returnable?
- Request and ship the products back within 7 days from the date shipping confirmation is received
- In unused and resellable condition
- In the original packaging with all the tags intact
- Custom orders are NOT refundable
- Once your returned item is received and inspected, the refund will be processed within 10 working days.