Shipping & Return Policy FAQ
Do you offer free shipping?
- We offer free shipping over $50.
How soon will I get my order?
- Your order will be handled and shipped within 1-3 days of your purchase, except weekends and US holidays. A tracking number will be provided when your order has been shipped. Please allow up to 24 hours for the tracking number to be updated.
- Domestic orders will be delivered in 3-7 business days after order dispatch. If you choose domestic expedited shipping, your order will be delivered in 2-3 business days after order dispatch.
What should I do if I gave the incorrect shipping address?
- Please make sure you enter the correct shipping address as we are not responsible for the lost package due to the wrong shipping address. Please email us at firstname.lastname@example.org immediately if you enter information incorrectly, we will update your order if it has not been shipped yet.
What items are returnable?
- Request and ship the products back within 7 days from the date shipping confirmation is received
- In unused and resellable condition
- In the original packaging with all the tags intact
Are there any charges for return?
- The original shipping cost is non-refundable
How soon will I get my refund?
- Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request.
- If approved, the refund request will be processed within 10 working days after approval.